Refund policy

RETURN POLICY

We want you to love what you ordered. If something isn't right, you can return it for a refund within 30 days or for store credit within 60 days of receiving your item.

Return Options

- Full refund: Request a return within 30 days of receiving your item for a full refund to your original form of payment.
- Store credit: Request a return within 60 days of receiving your item for store credit.

Eligibility

To be eligible for either option, your item must be undamaged, unworn, and unwashed, with original tags attached and packaging intact. You'll also need your order number or proof of purchase.

Items that don't meet these conditions will not be accepted and will be sent back to you at your expense.

How to Start a Return

To start a return, contact us at [EMAIL] with your order number and the item(s) you'd like to return. Once your return is approved, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return Shipping

Customers are responsible for return shipping costs, and original shipping charges are non-refundable. We recommend using a trackable shipping service, as we can't be responsible for returns lost in transit.

Damages and Issues

Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, contact us at [EMAIL] within 7 days of delivery with your order number and a photo. We'll make it right with a replacement or refund, and we'll cover the return shipping.

Non-Returnable Items

The following items cannot be returned:
- Sale or discounted items
- Gift cards
- Custom or personalized items

Please get in touch if you have questions about a specific item.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is approved, place a separate order for the new item.

Refunds and Store Credit

We'll notify you once we've received and inspected your return and let you know whether it's approved. If approved:

- Refunds will be issued to your original payment method within 10 business days. Please note it may take additional time for your bank or card company to process and post the refund.
- Store credit will be issued by email within [5] business days and can be used on any future purchase.

If more than 15 business days have passed since your return was approved and you haven't received your refund or credit, contact us at [EMAIL].

Questions

For any return questions, contact us at [EMAIL].