Shipping policy

SHIPPING POLICY

Thank you for shopping with Kindred Motion. Here's everything you need to know about how your order gets from us to your door.

WHERE WE SHIP

We currently ship to addresses within the United States, including [Alaska, Hawaii, and U.S. territories / APO/FPO addresses]. We do not ship internationally at this time.

ORDER PROCESSING

Orders are processed within [1–3] business days (Monday–Friday, excluding holidays). Orders placed after [2 PM CT] or on weekends are processed the next business day. During launches, sales, and holidays, processing may take a little longer. If your order will be significantly delayed, we'll let you know by email.

SHIPPING METHODS AND RATES

Standard Shipping: [3–7] business days – $[X.XX]
Free Standard Shipping: [3–7] business days – on orders over $[XX]
Expedited Shipping: [2–3] business days – $[X.XX]

Delivery times are estimates from the carrier once your order ships and are not guaranteed. Shipping costs are calculated at checkout.

ORDER TRACKING

Once your order ships, you'll receive a confirmation email with a tracking number. Tracking may take up to 24 hours to update after you receive it.

ADDRESS ACCURACY

Please double-check your shipping address at checkout. Kindred Motion is not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, email us at [EMAIL] as soon as possible. We'll do our best to update it before your order ships, but once a package is with the carrier, we can't make changes.

LOST, STOLEN, OR DAMAGED PACKAGES

If your tracking shows your order as delivered but you can't find it, please check with neighbors and household members, look around your delivery area, and wait 24–48 hours, since carriers sometimes mark packages as delivered early. If it still hasn't turned up, contact us at [EMAIL] and we'll help you file a claim with the carrier.

If your order arrives damaged or you received the wrong item, email us within [7] days of delivery with your order number and a photo. We'll make it right with a replacement or refund at no cost to you.

RETURNS

We want you to love what you ordered. If something isn't right, here's how returns work:

- Refunds within 30 days: Return items within 30 days of delivery for a full refund to your original form of payment.
- Store credit within 60 days: Return items within 60 days of delivery for store credit.

To be eligible for either option, items must be unworn, unwashed, undamaged, and have original tags attached and packaging intact.

Customers are responsible for return shipping costs, and original shipping charges are non-refundable. Items that don't meet the return conditions will be sent back to you at your expense. To start a return, contact us at [EMAIL] with your order number.

QUESTIONS?

We're happy to help. Reach us at [EMAIL] and we'll get back to you within [1–2] business days.